Welcome to AR Trans Logistics. These Terms & Conditions govern your use of artranslogistics.co.in and the transportation, logistics, cargo, relocation, packing, moving, and related services provided by AR Trans Logistics ("Company", "we", "our", or "us").

By accessing our website or using our services, you agree to comply with and be bound by these Terms & Conditions.

1. Acceptance of Terms

By using this website, submitting an inquiry, requesting a quotation, booking a shipment, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services

AR Trans Logistics provides services including but not limited to:

• Domestic Cargo Services
• Surface Transportation
• Household Relocation
• Office Relocation
• Commercial Goods Transportation
• Packing & Moving Services
• Warehousing and Logistics Solutions
• Door-to-Door Delivery Services

All services are subject to availability and operational feasibility.

3. Customer Responsibilities

The customer agrees to:

• Provide accurate pickup and delivery information.
• Provide correct contact details.
• Ensure that goods are properly declared.
• Inform us of any fragile, valuable, hazardous, or special handling items.
• Cooperate during pickup and delivery operations.

The Company shall not be responsible for delays or losses caused by incorrect information provided by the customer.

4. Prohibited Items

Customers must not ship:

• Illegal goods
• Explosives
• Firearms and ammunition
• Hazardous chemicals
• Narcotics or controlled substances
• Counterfeit products
• Stolen property
• Items prohibited under applicable laws

The Company reserves the right to refuse transportation of any prohibited item.

5. Quotations and Pricing

• All quotations are based on the information provided by the customer.
• Additional charges may apply if actual shipment details differ from those provided during quotation.
• Rates may vary based on distance, weight, volume, accessibility, toll charges, fuel costs, taxes, and service requirements.
• Prices are subject to change without prior notice.

6. Payment Terms

• Payment must be made according to the agreed terms.
• Advance payment may be required for certain services.
• Outstanding amounts must be cleared before delivery where applicable.
• Any applicable taxes shall be charged separately.

7. Delivery and Transit Time

• Estimated delivery timelines are provided for reference only.
• Delivery schedules may be affected by weather conditions, traffic, road closures, strikes, natural disasters, government restrictions, or other circumstances beyond our control.
• The Company does not guarantee delivery at a specific time unless expressly agreed in writing.

8. Loss or Damage

While we take reasonable care in handling shipments:

• The Company shall not be liable for loss, damage, delay, or deterioration caused by events beyond its control.
• Customers are encouraged to obtain appropriate transit insurance for valuable goods.
• Claims must be reported in writing within 48 hours of delivery.

The Company's liability, if any, shall be limited to the extent permitted by applicable law.

9. Insurance

Insurance coverage is not included unless specifically requested and confirmed in writing.

Customers are responsible for arranging insurance coverage for high-value or sensitive items if required.

10. Cancellation and Refund Policy

• Cancellation requests must be submitted before dispatch of the shipment.
• Refund eligibility will depend on the stage of service completion.
• Any expenses already incurred may be deducted from the refund amount.
• Approved refunds will be processed within a reasonable timeframe.

11. Website Usage

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to website systems.
• Distribute malware or harmful code.
• Interfere with website functionality.
• Copy or misuse website content without permission.

12. Intellectual Property

All website content including text, logos, graphics, images, designs, and other materials are the property of AR Trans Logistics unless otherwise stated.

Unauthorized reproduction, distribution, or use of any content is prohibited.

13. Third-Party Links

Our website may contain links to third-party websites for convenience.

We are not responsible for the content, security, or privacy practices of such websites.

14. Limitation of Liability

To the maximum extent permitted by law, AR Trans Logistics shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Delays caused by external factors
• Data loss or website interruptions

Use of our services and website is at your own risk.

15. Force Majeure

The Company shall not be held responsible for failure or delay in performance caused by circumstances beyond reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Government actions
• Strikes or labor disputes
• Transportation disruptions
• War or civil unrest

16. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page and become effective immediately upon publication.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our services or website shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.

18. Contact Information

AR Trans Logistics

Website: https://artranslogistics.co.in

Email: info@artranslogistics.co.in